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Primary Care Made Better

We are productivity consultants focused on enabling and improving primary care practices.
Our mindset – a primary care practice can be easier to run and made better. This will lead to more business and better profitability.
Lean 6Sigma, Kaizen, PDCA, Kepner-Tregoe – the concepts may be called differently but the fundamentals to process improvements are the same.

"Progress towards perfection. Work together and achieve goals"

Evaluate

Talk to providers, staff, practice leaders and patients. Analyze data. Understand your problems and priorities now and in the future.

Solve

Generate simple yet innovative solutions. Consider the practice's priorities and look for best value & impact.

Implement

Take action, measure and learn while running the business. Repeat and move on to your next priority and improvement area.

Get More Business

A better practice leads to more patients,  more business and better profitability.   The best way to get better is to start now.

Health Care Evolving

Every year, the health care industry is put on the spotlight. New regulations, policy changes, and increasing challenges are new norms that every practice deals with. Clinicians who have barely caught up with previous changes are once again facing new sets of adjustments. Sprinting to get compliant and staying in the good graces of the health care payors have unknowingly become the new priority – all while trying to keep up with the patient’s increasing demands. These pressures strain an already fatigued workforce. Everyone tries to keep up by working hard but fail to get ahead by working “smart”.

Smart Healthcare as per DeLoitte

"Health care providers may be working hard but are they working "smart” ?”

“With the ever-evolving policies, processes, and capabilities and given the magnitude and complexity impacting the sector… Clinicians usually have difficulty coordinating appointments and procedures, sharing test results, and involving patients in their treatment plan… health care providers may be working hard but are they working "smart” ?” - DeLoitte, “2018 Global and US Health Care Outlook: The Evolution of Smart Health Care”

Primary Care Caught In the Middle

Changes in the healthcare industry historically affects one group the most – primary care.

Changes in the healthcare industry historically affects one group the most – primary care. These pressures, the shrinking number of physicians, the rapid growth in demand, puts in question the future of the health care system. Running a primary care practice is nowhere close to getting easier. Staff burnouts, longer patient wait times, reimbursement disputes, and a bulk of time spent on paperwork are some of the issues that makes an already complex situation more difficult.

Some Things Never Change

The reason why a medical provider is in this profession - to take care of their patients.

The two things that haven’t changed: the basic need for primary care, and the reason why a medical provider spends a good deal of their life to get into this profession. When asked what their most loved part of being a doctor, they will always say “taking care of their patients”. Yet, the physicians' needs and inputs are often placed secondary when a better health care system is debated.

  • If your practice is in it for the long haul, it’s time to approach the problem in a different way. Work smarter, not harder. Design your practice around your primary care provider. Step out of the vicious cycle of firefighting and using temporary fixes – instead, start building a sustainable practice through virtuous cycles supported by effective processes and systems.
    Develop A Virtuous Cycle, Not Vicious
  • Increase patient panel – but this also increases the amount of paperwork. Increase provider-facing time, but this reduces productivity. Shorten time lapsed between appointments for improved care but what about seeing other patients? There is a way to address these challenges head-on. What may seem to be contradicting objectives can be viewed as complementary goals.
    Address Contradicting Objectives
  • Technology alone is incomplete and ineffective without a process. A standard productivity software may seem to be a good idea but if not used right, may end up being the biggest headache. Tailored business processes on the other hand may be a productivity solution on its own. Processes when coupled with technology creates home runs for getting better, faster and effective results.
    Backbone of Our Approach: Process Improvement with Technology

We Can Help Your Practice Solve These Common Problems:

  • Excessive administrative tasks for physicians and support staff causing exhaustion and burn-out.
  • Costly provider-patient face time used on repetitive and non-value adding activities.
  • Patient wait times going beyond the acceptable.
  • Prior authorization taking up valuable resources.
  • Allotted physician-patient time of 15 or 30 minutes not matching a visit's real needs.
  • Small but vital projects or key ideas implementation repeatedly postponed due to lack of resources.
  • SATISFACTION GUARANTEED
If you find our proposed solution unsatisfactory and choose not to implement them, you are not required to pay for our services rendered